Contact Gazelle
Whether it's for an annual service, a warranty query, or purchasing advice, our specialized bike shops are your trusted point of contact. Find a store below and get in touch.
Enter your location first to find a Gazelle store near you
Get in touch with us
You can, of course, get in touch with us directly as well. Our customer service team is available Monday to Friday from 09:00 to 05:00 PT. We're more than happy to assist you over the phone.
Calling about your Gazelle bike? Keep the frame number of your bike and the contact details of your Gazelle store handy. This will help us to answer your query promptly.
Call us: 1 800 838 5388 (local rate)
Frequently asked questions
Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new.
You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.
Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.
1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.
Pre-1996
Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.
Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.
Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.
Your question hasn't been answered here? Call us at 1 800 838 5388 (local rate). We are available by telephone Monday to Friday from 09:00 to 05:00 PT.
You can also reach us the traditional way by sending us a letter:
Royal Dutch Gazelle Bikes
2867 Mission Street, Santa Cruz
CA 95060
Other ways to contact us
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Prefer to send an email?
We understand that sometimes sending an email (info@gazellebikes.com) is more convenient. We'll answer your question within 5 working days. Want a quick answer? Then call us on the next working day.
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Service in the stores
At the Gazelle dealer you can always count on expert advice and a bike specially for you. Search for your bike store.