Royal Dutch Gazelle

Privacy Policy

Gazelle HeavyDutyNL

Scope

This Privacy Statement Gazelle governs the collection, use and other forms of processing of personal data by Koninklijke Gazelle (“Koninklijke Gazelle N.V.”) related to our services, our Gazelle products and this website.

Who is responsible for processing your personal data?

Koninklijke Gazelle N.V. (Wilhelminaweg 8, 6951 BP, Dieren, The Netherlands) is the legal entity responsible for all collection and all processing of your personal data in connection with the products, services and websites of Gazelle.

Koninklijke Gazelle N.V. is part of Pon Holdings B.V. its affiliates and its subsidiaries (“Pon”). Koninklijke Gazelle N.V. and Pon are committed to respecting and safeguarding your privacy and the security of your personal data you share with us.

Why do we process your personal data?

Personal data is information that identifies you as an individual or relates to an identifiable individual. When you choose to register your personal data, contact us, or visit our websites, we will process some personal data about you. We process these personal data for the following purposes:

  1. communicate with you in a personal way or to inform you about Gazelle products or services, consistent with your choices;

  2. provide customer service, including service around the purchase of services and products, fulfil warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;

  3. administer and fulfil your purchases of Gazelle products including the financial and logistic handling;

  4. administer your Gazelle account;

  5. administer your participation in any contests, promotions, surveys or website features;

  6. perform market research and improve our business, services and Gazelle products or to develop new business, services and products;

  7. perform statistical analyses and reporting;

  8. providing services on the internet;

  9. communicating with participants and offering a loyalty program;

  10. provide app functionality, including providing relevant commercial messages;

  11. to communicate future promotional and marketing information including direct marketing purposes and retargeting;

  12. to aggregate and/or anonymize personal data in order to generate other data for our use;

  13. to comply with our legal obligations, resolve disputes, or enforce our agreements;;To protect your Gazelle product.

  14. to protect the safety and health of individuals;

  15. (to support) the security of (access to) XX buildings and premises;

  16. to prevent break-ins, theft, and vandalism;

  17. to surveil the property and information located in XX buildings or premises;

  18. to record incidents;

  19. as otherwise stated at or about the time information is collected.

Which personal data we process?

Which personal data we exactly process, depends on which websites, products or services you use. We process the following personal data.

Personal data you provide to us:

  • This is the personal data that you enter when you use our websites, products or services. This data includes e.g. your name, address, gender, email address, phone number, age, birth date, Gazelle products you bought, the account name and password that you create, bank details for buying Gazelle products etc.

Data collected via sensors:

  • Some of our products are equipped with one or more sensors or use the sensors of the devices on which the products are provided. Examples of sensors are GPS receivers, Wi-Fi or Bluetooth receivers, a camera and touch screens.

    In accordance with the purposes for processing the via the sensors collected data about you and the used devices will be sent to Koninklijke Gazelle N.V. and other third parties that need the data for providing the agreed services to Koninklijke Gazelle N.V..

Metadata:

  • This is data that is collected or generated automatically when you use the websites, products or services of Gazelle. Metadata is often collected or generated when using a computer or device when you send data via a computer network, such as the Internet. This data contains data that may be used by the user interface or device activities, as well as IP addresses, unique device identifiers, MAC addresses of Wi-Fi and Bluetooth devices, cookies and data from computer activities itself.

How do we process your personal data?

In the table below we describe per way of processing: the personal data and the purposes for which we process the personal data as well as the legal basis for the processing:

Personal data processed

  • Registration for our newsletterFirst name and last name, e-mail address.
  • Contact form customer serviceFirst name and last name, address, phone and e-mail address.
  • Gazelle account creationFirst name and last name, address, phone and e-mail address.
  • Product Gazelle registrationFirst name and last name, address, phone and e-mail address.
  • Buying Gazelle products on the websiteFirst name and last name, address, phone and e-mail address.
  • Attend to product promotion, events or online forumFirst name and last name, address, phone and e-mail address.
  • Visit our websites (cookies)Metadata NB: please refer to our Cookie Policy Gazelle for further details
  • Making an appointment of visiting a Gazelle Experience CenterFirst name and last name, address, phone and e-mail address.
  • Using a Gazelle connected productThe last known location of your Gazelle product.
  • Using the Gazelle app: GeofencingThe last known location of your Gazelle product.
  • Using the Gazelle app: TripsLocation and trip data of your Gazelle product.
  • Using the Gazelle app: Interaction with traffic lightsLocation information of your phone. For more information, see the corresponding privacy statement in the Gazelle app.
  • Entering our buildings or premisesFootage

Purposes for processing the personal data

  • Registration for our newsletterThe above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 19
  • Contact form customer serviceThe above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 19
  • Gazelle account creationThe above described purposes: 1, 2, 4, 6, 7,8, 9, 11, 12, 13 and 19
  • Product Gazelle registrationThe above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 19
  • Buying Gazelle products on the websiteThe above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 19
  • Attend to product promotion, events or online forumThe above described purposes: 1, 5, 6, 8, 11, 12, 13 and 19
  • Visit our websites (cookies)The above described purposes: 6, 7, 8, 11, 12, 13 and 19
  • Making an appointment of visiting a Gazelle Experience CenterThe above described purposes: 1, 2, 6, 7, 8, 10, 11, 12, 13 and 14
  • Using a Gazelle connected productThe above described purposes: 1, 2, 6, 7, 8, 10, 11, 12, 13 and 19
  • Using the Gazelle app: GeofencingThe above described purposes: 4, 8, 10
  • Using the Gazelle app: TripsThe above described purposes: 4, 8, 10.
  • Using the Gazelle app: Interaction with traffic lightsThe above described purposes: 4, 8, 10
  • Entering our buildings or premises The above described purposes: 14, 15, 16, 17, 18

Legal basis

  • Registration for our newsletterConsent or legitimate interest
  • Contact form customer servicePerformance of a contract or legitimate interest
  • Gazelle account creationConsent, legitimate interest or performance of a contract
  • Product Gazelle registrationPerformance of a contract or legitimate interest
  • Buying Gazelle products on the websitePerformance of a contract or legitimate interest
  • Attend to product promotion, events or online forumConsent or legitimate interest
  • Visit our websites (cookies)Consent or legitimate interest
  • Making an appointment of visiting a Gazelle Experience CenterConsent or legitimate interest
  • Using a Gazelle connected productConsent or legitimate interest
  • Using the Gazelle app: GeofencingConsent
  • Using the Gazelle app: TripsConsent
  • Using the Gazelle app: Interaction with traffic lightsConsent
  • Entering our buildings or premisesLegitimate interest
Personal data processed
Purposes for processing the personal data
Legal basis
Registration for our newsletter
First name and last name, e-mail address.
The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 19
Consent or legitimate interest
Contact form customer service
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 19
Performance of a contract or legitimate interest
Gazelle account creation
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 2, 4, 6, 7,8, 9, 11, 12, 13 and 19
Consent, legitimate interest or performance of a contract
Product Gazelle registration
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 19
Performance of a contract or legitimate interest
Buying Gazelle products on the website
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 19
Performance of a contract or legitimate interest
Attend to product promotion, events or online forum
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 5, 6, 8, 11, 12, 13 and 19
Consent or legitimate interest
Visit our websites (cookies)
Metadata NB: please refer to our Cookie Policy Gazelle for further details
The above described purposes: 6, 7, 8, 11, 12, 13 and 19
Consent or legitimate interest
Making an appointment of visiting a Gazelle Experience Center
First name and last name, address, phone and e-mail address.
The above described purposes: 1, 2, 6, 7, 8, 10, 11, 12, 13 and 14
Consent or legitimate interest
Using a Gazelle connected product
The last known location of your Gazelle product.
The above described purposes: 1, 2, 6, 7, 8, 10, 11, 12, 13 and 19
Consent or legitimate interest
Using the Gazelle app: Geofencing
The last known location of your Gazelle product.
The above described purposes: 4, 8, 10
Consent
Using the Gazelle app: Trips
Location and trip data of your Gazelle product.
The above described purposes: 4, 8, 10.
Consent
Using the Gazelle app: Interaction with traffic lights
Location information of your phone. For more information, see the corresponding privacy statement in the Gazelle app.
The above described purposes: 4, 8, 10
Consent
Entering our buildings or premises
Footage
The above described purposes: 14, 15, 16, 17, 18
Legitimate interest

Legitimate interests

Our legitimate interests include: marketing, advertising, security, (crime) prevention, IT management, research and analysis of our products or services, business management, legal affairs, internal management.

You have the right to withdraw your consent which you may have given to the processing of your personal data at any time by sending your withdrawal request to privacy@pon.com.

How do we share or transfer your personal data?

Koninklijke Gazelle N.V. is part of a business group within Pon (www.pon.com) and therefore departments (like IT, marketing) can be located in other Pon companies. As a consequence, your personal data may be shared within and/or transferred to other Pon companies when there is a legal basis for this, such as your consent or a legitimate interest.

Koninklijke Gazelle N.V. may share your personal data also with third parties to perform certain processing activities on behalf of Koninklijke Gazelle N.V. and to facilitate services they provide to us. These can include providers of services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. Koninklijke Gazelle N.V. may also share your personal data to third parties, to permit them to send you marketing communications, consistent with your choices. Koninklijke Gazelle N.V. requires these third parties to process and protect your personal data diligently. Koninklijke Gazelle N.V. will not sell your personal data to third parties

Koninklijke Gazelle N.V. or Pon might reorganize, merge or in any other way sell or dispose (part of) a business company to another company. Where such business relates to Gazelle, such transfer of ownership may include the transfer of your personal data to the new owner and its advisors.

We will otherwise only disclose your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.

If you choose to have an order from the Gazelle webshop delivered to a dealer, your personal data may be shared with the selected dealer.

When you insure your Gazelle product, personal data can be shared with the insurer for the purpose of taking out an insurance policy. For the processing of your personal data by the insurer, we refer you to the insurer's Privacy Statement (see insurance policy). In the event that your Gazelle product is reported missing, the location of your Gazelle product can also be shared with the insurer and the company involved in the recovery.

If you choose to use a private lease offer from Gazelle, via our website or via one of our dealers, personal data may be shared with the leasing company to request a leasing offer. For the processing of your personal data by the leasing company, we would like to refer you to the Privacy Statement of the leasing company (see lease agreement).

How do we protect your personal data?

Koninklijke Gazelle N.V. will take appropriate technical and organizational security measures against loss or unlawful processing of personal data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.

Koninklijke Gazelle N.V. strives to ensure that your personal data is stored on servers within the EEA. In all cases, you can trust that Koninklijke Gazelle N.V. will implement appropriate security measures to ensure the confidentiality and protection of your data. For transfers from the EEA to countries not deemed adequate by the European Commission, we have implemented measures such as contractual agreements, approved by the European Commission, with third parties.

How long do we retain your personal data?

We retain personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services);

  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Cookies, web beacons and similar techniques

If you are using our websites, services, applications, communications (including email) and accessing or using tools, we may use cookies, web beacons and other similar technologies for storing information to provide you with a better, faster and safer browser experience.

Please refer to our Cookie Policy Gazelle for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.

Your rights

If you would like to request to review, correct, update, suppress, restrict or delete personal data, object to the processing of personal data, or if you would like to request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via privacy@pon.com. We will respond to your request consistent with applicable law.

In your request, please make as clear as possible what personal data your request relates to. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes.

Contact, questions, feedback and Data Protection Officer

If you have any questions about this Privacy Statement, please contact us at privacy@pon.com.

You may also contact our Data Protection Officer (DPO) via privacy@pon.com. You have the right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs.

Policy changes

We may change this Privacy Statement from time to time. Any changes will become effective when we post the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement. This statement was last modified on date: 1 November 2023.