Gazelle Service and Warranty

Our customer service is happy to help you! Check out the frequently asked questions, our warranty terms and conditions, calculate your frame size, download or request our brochures, register for the Gazelle newsletter or contact our customer service.

Gazelle Avignon

Contact us

Do you have a question that isn’t included in our frequently asked questions? If so, please contact our customer service and we will answer your questions as soon as possible. 

Gazelle warranty

Gazelle gives a 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance.

Read more about warranty

Frequently asked questions

Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology. Is your question not included? If so, please contact Gazelle customer service. Check out our frequently asked questions.

Gazelle manuals

Download our manuals

Bike frame size

To enjoy cycling you need to sit comfortably on your bike. You will find an indication of the frame size that is tailored to your height on this page.